Refund Policy

Last updated: 11 September 2026

The short version

• Late or never delivered – full refund, no questions.
• Not what the page said – we fix it or refund it, your choice.
• Changed your mind before we start – full refund, minus the payment processing fee.
• We already started – refund for the part that was not delivered.
• Delivered exactly as described – no refund.
• We mark it delivered – you have 24 hours in your order ticket to confirm it or report a problem. If you do neither, it completes automatically; you can still ask for a refund within the 7 days in section 1.
• Always message us first – in your order ticket, or on live chat, Discord or email, 24/7. We would rather fix the order than argue about it.

1. How to request a refund

Contact us within 7 days of the order date. The quickest way is Report a problem in your order ticket (the link is in your order email); the live chat on any page, our Discord and support@mypandaplay.com work too. Send:

• your order number,
• what went wrong,
• a screenshot or short clip if the problem is visible in game.

We reply within 12 hours and settle the case within 3 business days. Please do not open a payment dispute before talking to us – see section 8.

2. Delivery times

Most orders are delivered within 15 minutes of payment. There is no delivery speed to pick and no extra charge for delivery. That is how fast we usually are; a refund for late delivery applies once an order has gone 24 hours without being delivered. Where a service page states its own delivery time, that time wins.

The clock pauses while we are waiting on you – an Activision ID, a friend code, a sign-in, or a reply about the delivery method. It restarts the moment we have what we need.

Confirming a delivery. When we mark an order delivered, the proof goes into your order ticket and you have 24 hours to tap Confirm completion or Report a problem. If you do neither, the order completes automatically when the 24 hours are up. Reporting a problem stops that clock until we have fixed it. Automatic completion does not shorten the 7-day window in section 1.

3. When you get a full refund

• Nothing was delivered inside the window above.
• The order was cancelled by us, or we ran out of stock and you do not want to wait.
• What arrived does not match the service page.
• Account credentials do not work and we cannot supply a working replacement.
• An account is not the access level the listing promised.
• A code was already redeemed or expired at the moment we sent it.
• You paid twice for the same order.
• You cancelled before we started the work.

4. When you get a partial refund

• Boosting already in progress – we refund the part that has not been completed, based on the progress at the time you ask.
• Partial delivery of currency or items – we refund the portion that did not arrive.

5. When we cannot refund

• The order is still inside its 24-hour delivery window.
• The order was delivered as described.
• You gave us the wrong details – Activision ID, friend code, gamertag, platform or region – and the order was completed on those details.
• You did not follow the delivery instructions on the service page (for example you were online while we delivered GTA V money, or you were logged in during a boost).
• The currency or items have been spent, consumed or traded away.
• For accounts: you changed the login details, played on it, or made purchases before telling us something was wrong.
• A code was shared and redeemed by someone else, or you bought a region-locked item for the wrong region.
• The account was actioned by the publisher because of your own behaviour, cheats, or services bought elsewhere before or after ours.

6. Fees, and how the money comes back

• Our fault – full refund, including the payment processing fee.
• Your change of mind – the payment processing fee shown at checkout (2.9% + $0.30 on card, PayPal and wallets) is charged to us by the processor and is not refundable. Everything else comes back.
• Card, Apple Pay, Google Pay and PayPal – refunded to the original payment method. Banks take 1 to 7 business days to show it.
• Crypto – refunded in the same coin at the exchange rate on the day of the refund, minus the network fee. If you prefer, we can issue store credit for the full amount instead.

7. EU and UK customers: the 14-day withdrawal right

Everything we sell is digital and delivered immediately or within hours. When you place an order you ask us to begin at once and you accept that the statutory 14-day right of withdrawal ends once delivery has started. Until delivery starts, you can cancel for a full refund. This does not affect your rights when a service is faulty, late, or not as described – those are covered above.

8. Chargebacks

Talk to us first. Almost every dispute we have seen was a delivery question that support could have solved in minutes.

We keep the full record of every order – what was bought, the delivery timestamps, the delivery proof and conversation in your order ticket, whether you confirmed the delivery, and the account or code that was sent – and we submit that record to the bank when a chargeback is filed. Opening a dispute without contacting us first will suspend the services attached to that order while the bank decides, and we may decline future orders from that account. Once a dispute is open we have to settle it through the bank rather than directly with you.

9. Bans and account risk

Buying game services is against the terms of service of most publishers. Every PandaPlay order is completed by a vetted worker, and we follow the safety rules printed on each service page. We still cannot promise a publisher will never act against an account. A ban that was not caused by an error on our side is not refundable. If a ban was caused by our error, section 3 applies.

10. Contact

About an order you have placed: its order ticket – the link is in your order email, and it goes straight to the team handling your game.
Live chat: the Support button on any page – 24/7.
Discord: discord.gg/pandaplay – 24/7.
Email: support@mypandaplay.com

PandaPlay is an independent provider of video game services. We are not affiliated with, endorsed by, or sponsored by any game publisher or platform holder.