Talk to a person.

Live chat is open around the clock and needs no account. Discord and email work just as well.

Before you write

  • Your order number — it is in your confirmation email and on the order page.
  • A screenshot, if the problem is something you can see in game.

Asking about a refund? The rules and delivery windows are all set out in the Refund Policy — and please talk to us before opening a payment dispute. Once a bank dispute is open we have to settle it through the bank instead of just fixing your order.

Send us a message

Everything here goes to support@mypandaplay.com. We reply within 12 hours, usually much sooner, and you get a copy of what you sent.

    By writing in you agree to our Privacy Policy. We never ask for your password by email.

    Help Center

    Delivery windows, game IDs, refunds — already written up.

    Who you are writing to

    PandaPlay is an independent provider of video game services, operated from Hong Kong SAR. We are not affiliated with any game publisher or platform holder. We do not take orders or support by phone, and we will never ask for your password in a public channel.