Choose Your Games
Refunds & Warranty
How do I request a refund?
Contact us within 7 days of the order date. The quickest way is Report a problem in your order ticket; the live chat on any page, Discord and support@mypandaplay.com work too. Include your order number, what went wrong, and a screenshot or short clip if the problem is visible in game.
We reply within 12 hours and settle the case within 3 business days.
What to send
- The order number. It is in your confirmation email and under Orders in your account.
- What actually happened, in a sentence or two. “Nothing arrived” and “half arrived” lead to different outcomes, so it matters.
- Evidence if there is any. A screenshot of your inventory, a clip of the session, the code that did not work.
How the money comes back
| Paid with | Refunded |
|---|---|
| Card, Apple Pay, Google Pay, PayPal | Back to the original payment method. Banks take 1–7 business days to show it. |
| Crypto | Same coin, at the rate on the day of the refund, minus the network fee — or store credit for the full amount, your choice. |
If the problem was our fault, the refund includes the payment processing fee. If you simply changed your mind, that fee (2.9% + $0.30 on card, PayPal and wallets) is charged to us by the processor and cannot come back — everything else does.
Please talk to us before opening a payment dispute. Almost every dispute we have seen was a delivery question support could have solved in minutes, and once a dispute is open we have to settle through the bank rather than directly with you.
The full rules, including the EU and UK 14-day withdrawal right, are in the refund policy.
