Choose Your Games
Account Safety
What does an order store about me?
Short version: what is needed to take the payment, deliver the order, and defend it if someone later disputes the charge. The full detail is in our privacy policy — this is the plain-language version.
What an order holds
| Data | Why |
|---|---|
| Email address | Order confirmation, delivery of codes and account details, and signing in |
| Name and billing address | Required by the payment processor to accept the payment |
| The game ID you type | So the delivery reaches the right account |
| What you bought and when | The order record itself |
| Your order ticket | What you and our staff write there, delivery screenshots (deleted after 180 days), and when you confirmed or reported a problem — the record of what was delivered |
| IP address, browser, and which policy version you accepted | Recorded at checkout so we can answer a fraudulent chargeback with facts |
What we do not hold
- Card numbers. Payment happens on the processor’s own page; the numbers never reach our server.
- Passwords, once your order is done. Credentials for a boosting run sit encrypted in your order ticket’s account box and are deleted automatically 7 days after the order completes.
- Usable two-factor codes. A code you send in your ticket stays in the conversation, but it expires within minutes.
- Tracking or advertising profiles. There is no analytics script, no advertising pixel and no third-party tracker anywhere on this site.
Asking for a copy, or deletion
Email support@mypandaplay.com from the address on the order. We can send you everything held against it, or delete it — with the exception of records we are required to keep for accounting and dispute handling, which are listed in the privacy policy.
