Choose Your Games
Delivery & Orders
My order is late — what happens now?
Message us with the order number. If nothing has arrived by the end of the window printed on your order, you get a full refund — no argument, no questions.
What you are entitled to
| Situation | What happens |
|---|---|
| Nothing delivered inside the window | Full refund |
| Part of the order delivered | Your choice — wait for the rest, or a refund on the part that has not arrived |
| Boosting already under way | We refund the portion not yet completed, based on the progress at the time you ask |
| We cancelled it, or ran out of stock | Full refund if you do not want to wait |
How to raise it
Write in your order ticket — it goes straight to the team handling your game — or send the order number to Discord or support@mypandaplay.com, with a screenshot or short clip if the problem is visible in game. We reply within 12 hours and settle within 3 business days.
Why orders run late
Usually one of three things, and two of them are fixable in a message:
- We could not reach you. In-game deliveries need you online, or a friend request accepted. If we have been waiting on you, the clock has been paused — check your order ticket.
- The ID on the order is wrong. One wrong character in a player ID or friend code sends the delivery nowhere. Send us the right one and we go again.
- A game-side problem. Server maintenance, a trading lock, an event that changed the rules mid-week. We will tell you which, and what it means for your window.
Please talk to us before opening a payment dispute. A dispute suspends everything attached to the order while the bank decides, and after that we can only settle through the bank rather than directly with you.
