Choose Your Games
Delivery & Orders
Where do I check my order status?
Four ways
1. Your order ticket
Every paid order gets one: a private page with the live status, your conversation with the staff handling the order, and the delivery proof. The link is in your confirmation email and on the order confirmation page, and it works without signing in — so keep it to yourself.
2. The confirmation email
Every order sends one the moment payment clears, with the order number and what you bought. Later status changes send their own email, so the thread is a running record. Check spam if the first one has not arrived within a few minutes.
3. Your account
Go to Orders. Signing in does not need a password — enter your email, we send a six-digit code, you are in. The list shows every order on that email address with its current status.
4. Ask us
Write in your order ticket, or bring the order number to Discord or support@mypandaplay.com and we will tell you exactly where it stands, including who has it and what is left.
What the statuses mean
| Status | What it means |
|---|---|
| Pending payment | The order exists but the money has not arrived yet. Stays open 24 hours. |
| Processing | Paid and being worked on — including after we mark it delivered, until you confirm it (your order ticket shows the countdown). |
| Completed | Delivered and confirmed by you — or completed automatically 24 hours after we marked it delivered, if no problem was reported. |
| Cancelled | Never paid, or cancelled by request. Nothing was charged. |
| Refunded | Money sent back. Card refunds take 1–7 business days to appear. |
Ordered as a guest? Use the email address you typed at checkout — the confirmation and every update go there, and support can find the order from it.
